A week after a tragic collision between an American Airlines passenger jet and an Army helicopter at Ronald Reagan Washington National Airport near Washington, D.C., family, friends, and community members gathered in Charlotte to honor the life of Ian Epstein, one of the victims. Epstein, a beloved American Airlines flight attendant, was among the 67 people killed in the crash, which also left at least 24 others injured.
The crash, which claimed the lives of 60 passengers and four crew members aboard the American Airlines flight, as well as three soldiers in the helicopter, has shaken both the aviation and military communities. In Charlotte, where Epstein was based, his death has left a profound impact on those who knew and worked with him.
On Wednesday afternoon, a celebration of life was held for Epstein at the Chabad Center for Jewish Life on Sardis Road. Attendees described him as a devoted husband, father, and friend with an adventurous spirit and an unparalleled ability to brighten the lives of those around him. While the burial was held privately, the memorial service welcomed loved ones and colleagues who gathered to share memories of Epstein’s warmth and positivity.
Lynne Southmayd, who trained as a flight attendant alongside Epstein, spoke of his unwavering optimism and his ability to uplift others, even during the toughest moments.
“Just the most positive person I have ever met in life. The man always had a smile on his face,” Southmayd recalled. “No matter how hard we were crying, it was hard for weeks, but he was our spirit who got us through.”
Coworkers echoed similar sentiments, describing Epstein as a beacon of positivity whose presence was unforgettable. Elizabeth Barnes, who frequently worked with Epstein, highlighted the joy he brought to their workplace.
“He came through our gates often and was always a bright shining light,” Barnes said. “Anytime you came in contact with him, it was a smile. He truly loved his job, and we loved him.”
Caroline Lu, a gate agent who worked alongside Epstein, noted how he stood out among the many crew members she interacted with daily.
“We see a lot of crew members every day. He is one of the ones you remember,” Lu said.
Diane Montgomery, a friend from Epstein’s social circle, described him as “full of life and vivacious,” adding that he was cherished by his golfing friends and everyone he encountered.
Former PSA employee Anna-Marie Walsh recalled Epstein as a “ray of sunshine” with a presence that captivated those around him.
“He had that star power,” Walsh shared. “You just knew when he was present. He didn’t even have to say anything—you just felt his presence.”
Throughout the service, those who knew Epstein celebrated his adventurous nature and his passion for travel. His family emphasized how much he loved exploring new places and connecting with people from diverse backgrounds. Epstein found great joy in his career as a flight attendant, which allowed him to combine his love for travel with a deep commitment to service.
Memories of Epstein’s humor, kindness, and compassion filled the room. Friends and colleagues shared anecdotes about how he brought lighthearted moments to even the most stressful situations. His ability to make others feel valued and cared for was a recurring theme in the stories told during the service.
Online tributes on Epstein’s obituary page echoed the sentiments expressed at the memorial. One commenter shared how Epstein once went out of his way to comfort a distressed passenger, demonstrating his natural empathy and professionalism.
“He didn’t just do his job; he made people feel safe and cared for,” the commenter wrote.
Another tribute described how Epstein’s warmth and generosity had left an indelible mark on everyone he met.
“He always made me feel special,” the tribute read. “It’s hard to believe he’s gone, but his kindness will never be forgotten.”
While the community mourns Epstein’s loss, aviation authorities continue to investigate the circumstances of the crash. The National Transportation Safety Board (NTSB) has recovered critical evidence, including the cockpit voice recorder, which may shed light on what led to the collision. Officials have stated that further analysis will be conducted to determine the sequence of events.
Epstein’s loved ones remain focused on honoring his legacy, emphasizing the importance of living with joy, kindness, and adventure—values that defined his life. Friends and colleagues have vowed to continue supporting one another through this period of grief, drawing strength from the memory of Epstein’s vibrant spirit.
“Ian was one of a kind,” Southmayd said. “He may be gone, but his spirit will always be with us.”
The tragedy has left a lasting void in the hearts of many, but those who knew Epstein are determined to carry his legacy forward. His family expressed deep gratitude for the outpouring of support they have received, noting that the overwhelming kindness and love from the community have provided comfort during their time of loss.
As Charlotte and the broader American Airlines community come to terms with this heartbreaking event, Epstein’s memory will endure as a testament to the impact one person can have on countless lives. Through acts of kindness, compassion, and a love for adventure, his legacy will continue to inspire those fortunate enough to know him.
